When will I receive my order?
"When will I receive my order?" is one of the most heard questions.
When it comes to our Basic Shipping service, we can only give you an expected delivery duration. For the United States, this is 4 - 9 business days. Which will be accurate in approx 90% of all orders.
However, due to external circumstances, delivery can be delayed. To understand the "basic shipping service" process, please read the following carefully.
PostNLFirst part of the journey
The moment we create a shipping label, your order will get its first PostNL-tracking-status: “Shipment is expected, but not yet in sorting process.”
Within 24 hours PostNL will pick up your order. When they collect the package, the status will change: "Shipment is at PostNL." The third scan will be at the local sorting facility; “Shipment sorted.”
The last scan in the Netherlands is PostNL international distribution center at Schiphol airport. Where PostNL informs the partner network in the country of destination that they can expect your package.
From this moment on, your package also appears in the partner network's tracking system with the status "Origin Post is Preparing Shipment." Finally, the package will be sent to the country of destination by airplane.
USPS is the network partner for PostNL in the United States.
Tracking the first part can be done here: International Parcel tracking.
US CustomsArrival in the USA
Although the order arrived in the United States, this is the most confusing part of the journey. Because the PostNL tracking page shows “Sent to the country of destination.” while the USPS tracking page is still showing “Origin Post is Preparing Shipment.”
Due to homeland security safety regulations, U.S. customs does not release any information about the whereabouts of any package entering the USA. So no details are released about the airport of arrival or any further information. On top of that, they may put aside any package, or container, for inspection, without any notification.
In other words, as long as U.S. customs haven’t cleared the package, your order doesn’t receive a new status, and both tracking systems will be pointing at each other. Usually, this status takes 2 – 5 business days. That is why we communicate 4 – 9 business days for basic shipping.
However, formally U.S. customs can hold it up to 30 business days, without any notification. In such a case, there is nothing that we can do to speed things up.
Once U.S. customs releases the package, they hand it over to the USPS facility on the airport of arrival. Here it gets the first scan on American soil: “Processed Through Facility ISC [city name] (USPS).”, followed by “Inbound Into Customs” and “Inbound Out of Customs.”
Now the package is the possession of USPS; status updates follow frequently, and the tracking history will be visible in the USPS tracking system. Here you can opt to receive Text & Email updates or make a delivery appointment.
Under normal circumstances, the average shipping time from our production facility to delivery at your place will be between 5 and 10 business days.
However, this is not a guarantee. In busy periods like the Holiday season, Valentine’s or Mothersday, U.S. customs have a lot of packages to process, which might cause a delay.
Tracking the final part can be done here: USPS Tracking.