When will I receive my order?
International Shipping to the United States: What You Need to Know!
We often receive questions about delivery times, such as, "When will I receive my order?"
We offer a basic shipping service to the United States, with an estimated delivery time of 4 to 9 business days, which holds for approximately 90% of our orders.
However, it's important to note that these are estimates, and actual delivery times may vary due to factors beyond our control.
Initial Stages
First part of the journey
- Label Creation: Once we create a shipping label, the order receives its first tracking status from PostNL: "Shipment is expected, but not yet in the sorting process."
- Collection and Sorting: Within 24 hours, PostNL collects your order at our production plant. The tracking status updates to "Shipment is at PostNL" and later to "Shipment sorted" at the local sorting facility.
- International Dispatch: The final scan in the Netherlands occurs at the PostNL international distribution center at Schiphol airport, signaling that your package is on its way to the U.S. Final status in the Netherlands "Your parcel has crossed the border" or "Sent to the country of destination."
You can track the early part of your order's journey on the International Parcel tracking page.
Arrival in the USA
and U.S. Customs
- Tracking Confusion: The tracking might seem confusing upon arrival in the U.S. While PostNL shows "Sent to the country of destination," USPS may display "Origin Post is Preparing Shipment."
- Customs Inspection: Due to homeland security regulations, U.S. Customs and Border Protection (CBP) plays a significant role at this stage. They do not disclose details about a shipment's location or progress and may hold any package for inspection without prior notification.
This phase usually takes 4 to 6 business days.
However, when a shipment is selected for additional inspection, the customs process may take considerably longer. In exceptional circumstances, customs processing can take up to 45 business days, during which neither the sender, the recipient, PostNL nor USPS can expedite the inspection process or obtain additional information from CBP.
During a customs inspection, tracking information is often temporarily unavailable. As a result, neither the PostNL nor the USPS tracking system may show any updates while the shipment is being processed by U.S. Customs and Border Protection (CBP). In many cases, the next tracking update will appear only after customs clearance is complete and the shipment has been released to USPS for domestic delivery.
Domestic Delivery
by USPS
- Release and Processing: Once cleared, U.S. customs hands over the package to USPS, which then processes it at the arrival facility.
The tracking updates to "Processed Through Facility ISC [city name] (USPS)," followed by "Inbound Into Customs" and "Inbound Out of Customs." - USPS Delivery: Now in the hands of USPS, the package will move towards delivery, and you can follow this progress through USPS Tracking.
USPS provides text and email update options, and you can schedule a delivery appointment.
Please Note: Delivery times can be longer than expected, especially during busy periods like holidays, Valentine's Day, or Mother's Day, when customs has a high volume of packages to process.
Staying Informed
Waiting for your laser-engraved mirror can be exciting and sometimes anxiety-inducing, mainly when delays occur. We are committed to keeping you informed at every step of the process.
Thank you for choosing us for your unique laser-engraved mirror gift. We appreciate your understanding and patience as we work to deliver your order as swiftly as possible.
For any concerns or queries, don't hesitate to get in touch with our customer service team.
