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What If I Received My Engraved Mirror Damaged

With Mirror-Engraving we provide unique packaging and glass breakage is rare.

Despite our good care, in the unlikely event that your engraved order arrives damaged, do not worry.

We ship all orders with 100% glass breakage insurance. You will receive a replacement order, free of charge..

If you receive your order damaged, please follow these instructions:

  • Take a digital picture of the damaged packaging.
  • Take a digital picture of the broken mirror.
  • Take a digital picture of the postal barcode of the shipment and legibly write the number under the barcode.
damaged
  • Inform your selected shipper that you received a damaged shipment. Follow the given instructions
  • if you selected our Basic-Worldwide shipping option, you received your package by United States Postal Service (USPS).
  • Download the USPS Form 2855 by clicking the icon on this page, print the form and complete it.
  • Make a copy of your completed form.
  • Now follow these USPS directions below:
    • If you receive an article that was sent from abroad that is damaged or has some contents missing, take it to any USPS Post Office™ in your area right away.
    • Be sure to bring the item, the mailing container, wrapping, packaging, and any other contents.
    • The Post Office will verify the damage and have you complete a claim form (this is the Form 2855 that you already downloaded from our website). The package may have to be returned to its country of origin to complete this claim.
    • Make sure you remember your claim ID# or write it down.
damaged

If you completed all steps above send us an email to info@mirror-engraving.com, attach the three pictures to it and include the following information:

  • Your order / invoice number.
  • Your name, address, post code, city and state/country.
  • Phone and/or cell number where you can be reached during office hours.
  • The shipment number of the postal barcode.
  • The copy of your USPS Form 2855
  • The claim ID# of your shipper (USPS, UPS, etc).

When we received your claim, we will verify this with PostNL/TNT. Verification can take up to four weeks. As soon as we received clearance we will send you a new mirror without any costs.

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