Terms of Delivery

We make a very unique product that is truly customized to the wishes of our clients. Our customers tell us that these products are priceless to the receiver due to its great emotional value.

But the uniqueness of this product also means that this is not an item that we can sell to any other customer.

For this reason, our products are non-returnable. Production begins the moment we have your full approval on the layout and payment has been received.

We are well known for our customer service and friendliness and above all, we are a certified webshop. This means that your interests, payment, privacy and security are always guaranteed and well taken care of.

To make the product to your complete satisfaction we give you a 100% satisfaction guarantee with the following rules and regulations:

1. You will receive a digital preview impression by e-mail within 3 business days after we have received your order and details (picture, logo, text, etc).
   
   
2. You now have the opportunity to inspect and approve the digital preview. If you would like any layout or text changes, reply to us using the e-mail in which we sent you the impression and describe the changes you would like us to make. We will make the adjustments and repeat this step until you are completely satisfied with your digital preview. Please note! We do not check text for mistakes and/or spelling.
   
   
3. This is your final opportunity to cancel the order for any reason. If you have already paid the order via any of our direct payments (Credit card/PayPal) we will refund your money within 30 days.
   
   
4. If you are satisfied with the digital preview of your order, just reply on the latest received e-mail, tell us you agree and that we can continue with production. After we have confirmed that your payment has been received in full, we will produce your order and ship it within 2 business days.
   
   
5. We will give you a 100% satisfaction guarantee that the layout of your mirror is exactly the same as the last digital preview that you approved. If for some unfortunate reason there is a difference in layout, please take a picture of the mirror and send us an e-mail. Attach the picture along with the latest digital preview that you had approved to the email. Please specify in your email where the differences occur. If this is our error and your mirror does not match the latest approved digital preview, we will ship you a replacement mirror within 5 business days, free of charge.
   
   
6. The exception to rule #5 is “Additional Colors”. We strongly advise you to read the “Color Engraving” in the menu “More Information” of our website before you place your order. For color engravings, we depend on a special quality spray paint where colors may vary slightly in shade.
   
   
7. We ship our mirrors in a very unique package and glass breaking is extremely rare. In the unlikely event that your mirror does arrive damaged or broken, do not worry. We ship our products with a 100% glass breakage insurance policy. Just go to our website to find the “I Received a Damaged Order.” In the menu “More Information” follow all the instructions. If you do receive a damaged product, we will ship a replacement within 5 business days free of charge.
   
   
8. In some cases (rush orders, high priority, birth, wedding, etc), to help expedite an order, we reserve the right to alter the above regulations by shipping an order before full payment has been received. In the event that we do this, the customer is still obligated to accept the order and in no way can this lead to non-payment.
   
   
9. We only ship by certified carriers and/or couriers. Shipping rules will apply according to the carrier that was chosen for your delivery. We are not responsible for errors and/or neglect by the selected carrier or partners.
   
   
10. Any images or text can be governed by copyright regulations. As such,  Mirror-Engraving assumes that any images or text uploaded to the site is free of any copyright restrictions. By uploading images or text to the site, the person doing so, is legally confirming that they are the original creator of the image or text or that they are legally entitled to its use, and as such have not violated copyright regulations. Mirror-Engraving accepts no legal responsibility for the actions of any third party, should copyright be challenged, at any time in the future.
    
    
11. Mirror-Engraving reserves all rights to use materials provided to create samples on its own website(s) and for advertising purposes! By placing your order, you will automatically give your permission to the above. If you have any concerns about this, please let us know in the "Engraving Instructions" section.